Refund Policy

Thank you for using the AI image generation services provided by HK ADVENTURE AI CO., LIMITED. We aim to ensure your satisfaction with our digital services. If you need to request a refund, please follow the guidelines below:

Eligibility for Refunds
Refunds are only available in the following cases: Technical Service Disruption: If our platform has prolonged downtime (over 72 consecutive hours) that prevents you from using paid features, and our support team confirms the issue originates from our system. Unauthorized Charges: If there are charges to your account that you did not authorize, and we verify the charges are invalid. Refunds are not eligible for:

Dissatisfaction with AI-generated image results (as our service depends on text prompts and creative variability).

Change of mind after using paid features (such as generating, saving, or downloading images).

Cancellation of a subscription without meeting the “Technical Service Disruption” criteria.
Refund Process
To start a refund request:

Contact our customer support team at service@aiomus.com. Provide your account email, subscription/transaction ID, and a detailed explanation of your refund reason (including evidence if claiming “Technical Service Disruption” or “Unauthorized Charges”). Our team will review your request within 5 business days and notify you if the refund is approved or denied.
Refund Processing Time
If your refund is approved:

Funds will be returned to your original payment method. Processing times vary by payment provider but usually take 3–10 business days for the refund to appear in your account.
Additional Information
We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page. For questions about refunds, contact our support team — we’re here to help.